Faq - Parcel

Frequently Asked Questions for Parcel

How Competitive is CityPOST for parcel?

Very Competitive, and if you have a lower Cost , we will match the price of the another parcel operator and still pick up your parcel without you having to leave the comfort of your home or work*(terms apply on price match). We also are extremely competitive for E-Commerce returns.

How difficult is it to book a parcel Collection and delivery with CityPOST?

Simple, about 5 simple steps online that takes less than 5 minutes and we will be with you before you know it to pick up your parcel.
Alternatively just call us on 1890 240 240 and we will do the rest.

Do I need to print a label for the parcel?

No, the carrier will bring the label, however you will need to write the recipient name and address on the parcel.

CityPOST collect my parcel from my home or from my work place?

Yes, We collect parcels from your Home or your work anywhere in Ireland (you choose) so you can book from the comfort of your home or work. Just make sure that the parcel is there and that there is someone available to open the door and hand over the parcel.

When will my parcel be collected?

If you make an order before 17:00 pm your parcel will be collected the next day, Our carrier can arrive between the hours of 9:00am to 18:00pm to collect your parcel and we are moving to a new Text service to inform you in advance of the approximate Pick-up time.

Is your website secured?

Yes, our website is fully secured with the Best security which allows you to complete financial transactions knowing that all your details are secured and safe.

Is my parcel insured?

All the parcels we handle are insured to industry minimum values. You have an option to insure your parcel to any value up to €2500 as an option. you may contact our subject matter experts on: 1890 240 240 or for your convenience you can Email us at: info@citypost.ie

How can I pay?

We offer you a range of secure and simple payment options online or on the Phone: PayPal, Visa or MasterCard.

How can I track my parcel?

You can use the track and trace tool located under the “Parcel Delivery” section in the Home page.

Do you deliver to Residential & Business addresses worldwide?

CityPOST & Its Global partners deliver to every residential & business address in Ireland and to more than 200 countries worldwide.To view the parcel delivery destinations just go to the “Send parcels” box located in the Home page. Note: if you don’t see your desired destination, you can contact us to see if it can be arranged.

Do we collect parcels outside Ireland?

We can collect Parcels from Ireland and from Portugal. We arrange to pick up your Parcel from your home or office address.